Search Content


Featured Content


Content Categories






How to Download Images from an Outlook Email


Learn how to download and save pictures that may be embedded inside an HTML formatted email message in Microsoft Outlook: I donít understand why but Microsoft Outlook doesnít provide an easy mechanism for users to download images that may be...
Read more about How to Download Images from an Outlook Email...

Did I call it wrong?


Back in October I made a very downbeat assessment of the state of the economy and its impact on the CRM industry. While I winced hugely when Joel Spolsky announced the end of the tech recession back in February, a straw poll of vendors suggests that...
Read more about Did I call it wrong?...

Free Website Building Tools


Google Page Creator is awesome - anyone can build a good looking website in minutes using the built-in templates or they can write pages externally (say in Dreamweaver) and upload them to Creator. And everything is free - there are no ads on your...
Read more about Free Website Building Tools ...

How to buy SaaS Applications


This week I was delighted to join MR Rangaswami, CEO of Sandhill Group, David Knight, SVP at WebEx, and Ken Rudin, CEO of LucidEra for a spirited discussion on how Software as a Service is transforming the software buying cycle. The webcast...
Read more about How to buy SaaS Applications...

Measuring employee performance?


Recently I was asked if time and results were the only things you could use to measure employee performance. Here's a snippet of my response. The most important thing to remember when measuring performance is that you are trying to measure the...
Read more about Measuring employee performance?...

How to revive a failing CRM system...


Thereís been a lot of bad press about customer relationship management (CRM) technology over the years. While a lot has been made about CRM failures, the reality is that only a very small proportion of implementations actually fail in the...
Read more about How to revive a failing CRM system......