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Implications of Self-, Outsourced- and OEM-Hosting


The last couple of month I've been talking to many†software vendors†in China and Singapore and the topic of SaaS hosting is a recurring pain point highlighted by those I...
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Hidden Costs of Cloud Computing


George Lawton recently provided a post describing how "as with SOA, some development costs obscured by cloud computing." He extensively quotes iTKOís John Michelsen and this is greatly appreciated. George writes that while cloud computing holds...
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A Question From India On Rating Distributions


Like many web sites, our Grote Consulting Corporation website invites browsers to send in questions. I love getting questions: Itís a great way to find out whatís on peopleís minds so I can cover the issue thatís been raised in my writings on...
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Traditional CRM vendor fights back


Traditional CRM vendor fights back by integrating SharePoint, Outlook.† Microsoft may be engaged in a price war with Salesforce.com, but traditional server-based CRM vendors have hardly rolled over and cried uncle.† Today, CDC Software announced...
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Chav-gate


In a recent post on CRM and social networking, I suggested that the growth of forums, blogs, wikiís etc. will mean companies have to pay greater attention to the customer experience, because never before have customers had as much scope to broadcast...
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A bench with two seats


A few weeks ago, I had the opportunity to hear Joshua Gutwill, a researcher at the Exploratorium, speak about Instrumenting Chaos: Understanding the Visitor Experience in a Free-Choice Environment. In the Q&A part of the talk, someone asked if...
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