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How to Finance Human Capital Projects


People are constantly investing. Much more so of their own feelings and emotions that their own money. When people invest of themselves, they prefer their human investment to be returned at some stage. If you are supportive of a friend or peer, you...
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Calling Apex Web Services from PHP


Apex Code can be exposed as a Web Service and made available outside of your Salesforce environment (e.g. from a PHP page). This approach essentially lets you build a personal API into your Salesforce org and eliminates the need for calling...
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Where’d the wireframe go?


User experience designers are very comfortable in the land of architecture diagrams, user flows, and wireframes. We love our black-and-white drawings that specify interaction. And this is a problem. One of my key realizations from last week’s UX...
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Cloud Computing - It Ain't Over Til It's Over


The increasing volume level says more about the medium of the argument and the participants, than the it does about the topic's essence. Really, it's just insider talk among "thought leaders" and tech companies, which likely leaves Main St. CIOs...
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Phishing Scam Strikes in Twitter Direct Messages


A new phishing attempt has been circulating tonight that’s being distributed through direct messages. If you receive a direct message like this, delete it immediately....
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An open letter to CRM software start-ups...


Curiously, I had three companies contact me this week about CRM software they were launching. One part of me wants to applaud anyone who has the gumption to invest their time and money in developing software, the other, my independent CRM consultant...
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